Call-Handler/Administrator

The call handler will be the first point of contact to those who make contact with La Dolce Vita Project. Therefore, it is important that the person for this role has a professional ability to work with the public.

The call handler will contribute to the overall day to day administration duties of La Dolce Vita Project to ensure the smooth running of the organisation.

Welcoming and ensuring all visitors who enter sign in

Completing of initial beneficiary contact

Manage booking system in reference to: Booking, Cancelling, Rescheduling and recording of appointments, events and training.

Inform appropriate team member of visitor’s arrival.

Prepare required letters E.G: cancellation, DNA, and next appointment.

Recording of letters sent in accordance with GDPR.

Answering and dealing with telephone calls within their role and professional limitations to include information go include information on La Dolce Vita Project.

Ensure appropriate telephone answer message is left to include, closing times, notice of holidays and helpline numbers.

Prepare information and update data on telephone log, in-house notes, visitors, and referrals made as and when required.

Prepare and update educational workshop bookings.

Support the administration set up of meetings, workshops, support groups etc.

Filing and organisation of data

Photocopying

Supporting administration work of Director of Services when required.

Be aware and show a full understanding of policies and procedures in place in maintaining client confidentiality, privacy, and GDPR.

Understanding and awareness in dealing with and recording of incidents for those in a domestic abuse, violence, and/or parental alienation crisis.

Liaising with Senior therapist/ Mentor and Director of Services, other agencies, and GP’s in best interest of those who refer to our services, to ensure the safety of all.

Ensure end of day check list is completed and signed off daily.

GCSE English

GCSE Maths

Minimum Business Administration Diploma

Or Minimum of 2 years administration experience in a busy office environment.

Complete Access NI

Available to work:

Hours: 7.5 up to 15 hours per week (Must be flexible to cover sickness leave and or afternoon shifts).

Salary: £10.50 per hour

Location: 13 Queen Street

02871-377272 for more information.

Application method:

Please send a CV to:

: info.ldvp@gmail.com

CVs will only be accepted via – Email or posted to address noted above.

Closing date/time : 10.00am Friday 28th July 2023.

Expected start date: September 2023

This post will be funded by The Henry Smith Charity.