Policies

Acceptable Use Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

What’s in these terms?

This acceptable use policy sets out the content standards that apply when you, link to our site, or interact with our site in any other way.

Who we are and how to contact us

Londonderrychamber.co.uk is a site operated by Londonderry Chamber of Commerce (“Chamber”). We are registered in Northern Ireland under company number R0000486 and have our registered office at 16 Bishop Street (First Floor), Bishop Street, Londonderry, Northern Ireland, BT48 6PW.

We are a limited company.

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our Website Privacy Policy and the terms of membership under our Articles of Association also apply to your use of our site.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 06 February 2023.

Prohibited uses

You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• In any way that involves child sexual exploitation or abuse.
• To upload terrorist content.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How this contract can be transferred

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by Northern Irish law. You and we both agree that the courts of Northern Ireland will have exclusive jurisdiction.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Northern Irish law. We both agree to the exclusive jurisdiction of the courts of Northern Ireland.

Cookies

Information about Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. If you do change your browser settings to prevent cookies being stored, this may prevent our website from working properly and may affect your experience of our website.

Data Protection Policy

Londonderry Chamber of Commerce Data Protection Policy. Last updated 06 February 2023

1. Interpretation
   1.1 Definitions:
   Automated Decision-Making (ADM): when a decision is made which is based solely on Automated Processing (including profiling) which produces legal effects or significantly affects an individual. The UK GDPR prohibits Automated Decision-Making (unless certain conditions are met) but not Automated Processing.
   Automated Processing: any form of automated processing of Personal Data consisting of the use of Personal Data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict aspects concerning that individual’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Profiling is an example of Automated Processing.
   Chamber: Londonderry Chamber of Commerce (Incorporated) Company number R0000486 .
   Chamber Personnel: all employees, workers, contractors, agency workers, consultants, directors, members and others.
   Consent: agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject’s wishes by which they, by a statement or by a clear positive action, signify agreement to the Processing of Personal Data relating to them.
   Controller: the person or organisation that determines when, why and how to process Personal Data. It is responsible for establishing practices and policies in line with the UK GDPR. We are the Controller of all Personal Data relating to our Chamber Personnel and Personal Data used in our business for our own commercial purposes.
   Criminal Convictions Data: personal data relating to criminal convictions and offences, including personal data relating to criminal allegations and proceedings.
   Data Subject: a living, identified or identifiable individual about whom we hold Personal Data. Data Subjects may be nationals or residents of any country and may have legal rights regarding their Personal Data.
   Data Privacy Impact Assessment (DPIA): tools and assessments used to identify and reduce risks of a data processing activity. A DPIA can be carried out as part of Privacy by Design and should be conducted for all major system or business change programmes involving the Processing of Personal Data.
   Data Protection Officer (DPO): the chief executive officer or another explicitly appointed executive accountable for data privacy.
   Explicit Consent: consent which requires a very clear and specific statement (that is, not just action).
   UK GDPR: the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) as defined in the Data Protection Act 2018. Personal Data is subject to the legal safeguards specified in the UK GDPR.
   Personal Data: any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Data includes Special Categories of Personal Data and Pseudonymised Personal Data but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal data can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behaviour.
   Personal Data Breach: any act or omission that compromises the security, confidentiality, integrity or availability of Personal Data or the physical, technical, administrative or organisational safeguards that we or our third-party service providers put in place to protect it. The loss, or unauthorised access, disclosure or acquisition, of Personal Data is a Personal Data Breach.
   Privacy by Design: implementing appropriate technical and organisational measures in an effective manner to ensure compliance with the UK GDPR.
   Privacy Notices (also referred to as Fair Processing Notices) or Privacy Policies: separate notices setting out information that may be provided to Data Subjects when the Chamber collects information about them. These notices may take the form of:
   a) general privacy statements applicable to a specific group of individuals (for example, employee privacy notices or the website privacy policy); or
   b) stand-alone, one-time privacy statements covering Processing related to a specific purpose.
   Processing or Process: any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.
   Pseudonymisation or Pseudonymised: replacing information that directly or indirectly identifies an individual with one or more artificial identifiers or pseudonyms so that the person to whom the data relates cannot be identified without the use of additional information which is meant to be kept separately and secure.
   Special Categories of Personal Data: information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data.
2. Introduction
   2.1 This Data Protection Policy sets out how Londonderry Chamber of Commerce (“Chamber” handle the Personal Data of our members, suppliers, employees, workers and other third parties.
   2.2 This Data Protection Policy applies to all Personal Data we Process regardless of the media on which that data is stored or whether it relates to past or present employees, workers, members, clients or supplier contacts, shareholders, website users, or any other Data Subject.
   2.3 This Data Protection Policy applies to all Chamber Personnel (“you”, “your”). You must read, understand and comply with this Data Protection Policy when Processing Personal Data on behalf of Chamber and attend training on its requirements. This Data Protection Policy sets out what Chamber expects from you for Chamber to comply with applicable law. Your compliance with this Data Protection Policy is mandatory. Any breach of this Data Protection Policy may result in disciplinary action.
3. Scope
   3.1 Chamber recognises that the correct and lawful treatment of Personal Data will maintain confidence in the organisation and will provide for successful business operations. Protecting the confidentiality and integrity of Personal Data is a critical responsibility that Chamber takes seriously at all times. Chamber could be exposed to potential significant fines and substantial reputational damage for failure to comply with the provisions of the UK GDPR.
   3.2 All managers are responsible for ensuring all Chamber Personnel comply with this Data Protection Policy and need to implement appropriate practices, processes, controls and training to ensure that compliance.
   3.3 The DPO is responsible for overseeing this Data Protection Policy.
   3.4 Please contact the DPO with any questions about the operation of this Data Protection Policy or the UK GDPR or if you have any concerns that this Data Protection Policy is not being or has not been followed. In particular, you must always contact the DPO in the following circumstances:
   (a) if you are unsure of the lawful basis on which you are relying to process Personal Data (including the legitimate interests used by the Chamber) (see paragraph 5.1);
   (b) if you need to rely on Consent or need to capture Explicit Consent (see paragraph 6);
   (c) if you need to draft Privacy Notices (see paragraph 7);
   (d) if you are unsure about the retention period for the Personal Data being Processed (see paragraph 11);
   (e) if you are unsure what security or other measures you need to implement to protect Personal Data (see paragraph 12.1);
   (f) if there has been a Personal Data Breach (paragraph 13);
   (g) if you are unsure on what basis to transfer Personal Data outside the UK (see paragraph 14);
   (h) if you need any assistance dealing with any rights invoked by a Data Subject (see paragraph 15);
   (i) whenever you are engaging in a significant new, or change in, Processing activity which is likely to require a DPIA (see paragraph 19) or plan to use Personal Data for purposes other than for which it was collected;
   (j) if you plan to undertake any activities involving Automated Processing including profiling or Automated Decision-Making (see paragraph 20);
   (k) if you need help complying with applicable law when carrying out direct marketing activities (see paragraph 21); or
   (l) if you need help with any contracts or other areas in relation to sharing Personal Data with third parties (including our vendors) (see paragraph 22).
4. Personal data protection principles
   4.1 Chamber adheres to the principles relating to Processing of Personal Data set out in the UK GDPR which require Personal Data to be:
   (a) Processed lawfully, fairly and in a transparent manner (lawfulness, fairness and transparency);
   (b) collected only for specified, explicit and legitimate purposes (purpose limitation);
   (c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is Processed (data minimisation);
   (d) accurate and where necessary kept up to date (accuracy);
   (e) not kept in a form which permits identification of Data Subjects for longer than is necessary for the purposes for which the data is Processed (storage limitation);
   (f) Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful Processing and against accidental loss, destruction or damage (security, integrity and confidentiality);
   (g) not transferred to another country without appropriate safeguards in place (transfer limitation); and
   (h) made available to Data Subjects and allow Data Subjects to exercise certain rights in relation to their Personal Data (data subject’s rights and requests).
   4.2 Chamber is responsible for and must be able to demonstrate compliance with the data protection principles listed above (accountability).
5. Lawfulness, fairness and transparency
   5.1 Personal data must be Processed lawfully, fairly and in a transparent manner in relation to the Data Subject.
   5.2 You may only collect, Process and share Personal Data fairly and lawfully and for specified purposes. The UK GDPR restricts Chamber’s actions regarding Personal Data to specified lawful purposes. These restrictions are not intended to prevent Processing but ensure that Chamber Processes Personal Data fairly and without adversely affecting the Data Subject.
   5.3 The UK GDPR allows Processing for specific purposes, some of which are set out below:
   (a) the Data Subject has given their Consent;
   (b) the Processing is necessary for the performance of a contract with the Data Subject;
   (c) to meet our legal compliance obligations;
   (d) to protect the Data Subject’s vital interests; or
   (e) to pursue our legitimate interests (or those of a third party) for purposes where they are not overridden because the Processing prejudices the interests or fundamental rights and freedoms of Data Subjects. The purposes for which we process Personal Data for legitimate interests need to be set out in applicable Privacy Notices.
   5.4 You must identify and document the legal ground being relied on for each Processing activity.
6. Consent
   6.1 A Controller must only process Personal Data on one or more of the lawful bases set out in the UK GDPR, which include Consent.
   6.2 A Data Subject consents to Processing of their Personal Data if they indicate agreement clearly either by a statement or positive action to the Processing. Consent requires affirmative action, so silence, pre-ticked boxes or inactivity are unlikely to be sufficient. If Consent is given in a document which deals with other matters, then the Consent must be kept separate from those other matters.
   6.3 A Data Subject must be easily able to withdraw Consent to Processing at any time and withdrawal must be promptly honoured. Consent may need to be refreshed if you intend to Process Personal Data for a different and incompatible purpose which was not disclosed when the Data Subject first consented.
   6.4 When processing Special Category Data or Criminal Convictions Data, Chamberwill usually rely on a legal basis for processing other than Explicit Consent or Consent if possible. Where Explicit Consent is relied on, you must issue a Privacy Notice to the Data Subject to capture Explicit Consent.
7. Transparency (notifying Data Subjects)
   7.1 The UK GDPR requires a Controller to provide detailed, specific information to a Data Subject depending on whether the information was collected directly from the Data Subject or from elsewhere. The information must be provided through an appropriate Privacy Notice which must be concise, transparent, intelligible, easily accessible, and in clear and plain language so that a Data Subject can easily understand them.
   7.2 Whenever Chamber collects Personal Data directly from a Data Subject, including for HR or employment purposes, Chamber must provide the Data Subject with all the information required by the UK GDPR including the identity of the Controller and DPO, and how and why Chamber will use, Process, disclose, protect and retain that Personal Data through a Privacy Notice which must be presented when the Data Subject first provides the Personal Data.
   7.3 When Personal Data is collected indirectly (for example, from a third party or publicly available source), Chamber must provide the Data Subject with all the information required by the UK GDPR as soon as possible after collecting or receiving the data. Chamber must also check that the Personal Data was collected by the third party in accordance with the UK GDPR and on a basis which contemplates the proposed Processing of that Personal Data.
   7.4 If you are collecting Personal Data from a Data Subject, directly or indirectly, then you must provide the Data Subject with a Privacy Notice.
8. Purpose limitation
   8.1 Personal Data must be collected only for specified, explicit and legitimate purposes. It must not be further Processed in any manner incompatible with those purposes.
   8.2 You cannot use Personal Data for new, different or incompatible purposes from that disclosed when it was first obtained unless you have informed the Data Subject of the new purposes and they have Consented where necessary.
9. Data minimisation
   9.1 Personal Data must be adequate, relevant and limited to what is necessary in relation to the purposes for which it is Processed.
   9.2 You may only Process Personal Data when performing your job duties requires it. You cannot Process Personal Data for any reason unrelated to your job duties.
   9.3 You may only collect Personal Data that you require for your job duties: do not collect excessive data. Ensure any Personal Data collected is adequate and relevant for the intended purposes.
   9.4 You must ensure that when Personal Data is no longer needed for specified purposes, it is deleted or anonymised in accordance with the Chamber’s data retention guidelines.
10. Accuracy
    10.1 Personal Data must be accurate and, where necessary, kept up to date. It must be corrected or deleted without delay when inaccurate.
    10.2 You must ensure that the Personal Data we use and hold is accurate, complete, kept up to date and relevant to the purpose for which we collected it. You must check the accuracy of any Personal Data at the point of collection and at regular intervals afterwards. You must take all reasonable steps to destroy or amend inaccurate or out-of-date Personal Data.
11. Storage limitation
    11.1 Personal Data must not be kept in an identifiable form for longer than is necessary for the purposes for which the data is processed.
    11.2 The Company will maintain retention policies and procedures to ensure Personal Data is deleted after an appropriate time, unless a law requires that data to be kept for a minimum time.
    11.3 You must not keep Personal Data in a form which permits the identification of the Data Subject for longer than needed for the legitimate business purpose or purposes for which Chamber originally collected it including for the purpose of satisfying any legal, accounting or reporting requirements.
    11.4 You will take all reasonable steps to destroy or erase from our systems all Personal Data that Chamber no longer require in accordance with all the Chamber’s applicable records retention schedules and policies. This includes requiring third parties to delete that data where applicable.
    11.5 You will ensure Data Subjects are provided with information about the period for which data is stored and how that period is determined in any applicable Privacy Notice.
12. Security integrity and confidentiality
    12.1 Personal Data must be secured by appropriate technical and organisational measures against unauthorised or unlawful Processing, and against accidental loss, destruction or damage.
    12.2 Chamber will develop, implement and maintain safeguards appropriate to our size, scope and business, our available resources, the amount of Personal Data that we own or maintain on behalf of others, and identified risks (including use of encryption and Pseudonymisation where applicable). You must exercise particular care in protecting Special Categories of Personal Data and Criminal Convictions Data from loss and unauthorised access, use or disclosure.
    12.3 You must follow all procedures and technologies Chamber puts in place to maintain the security of all Personal Data from the point of collection to the point of destruction. You may only transfer Personal Data to third-party service providers who agree to comply with the required policies and procedures and who agree to put adequate measures in place, as requested.
    12.4 You must maintain data security by protecting the confidentiality, integrity and availability of the Personal Data, defined as follows:
    (a) Confidentiality: only people who have a need to know and are authorised to use the Personal Data can access it;
    (b) Integrity: Personal Data is accurate and suitable for the purpose for which it is processed; and
    (c) Availability: authorised users are able to access the Personal Data when they need it for authorised purposes.
    12.5 You must comply with and not attempt to circumvent the administrative, physical and technical safeguards Chamber implements and maintains in accordance with the UK GDPR and relevant standards to protect Personal Data.
13. Reporting a Personal Data Breach
    13.1 The UK GDPR requires Controllers to notify any Personal Data Breach to the Information Commissioner and, in certain instances, the Data Subject.
    13.2 If you know or suspect that a Personal Data Breach has occurred, do not attempt to investigate the matter yourself. Immediately contact the person or team designated as the key point of contact for Personal Data Breaches. You should preserve all evidence relating to the potential Personal Data Breach.
14. Transfer limitation
    14.1 The UK GDPR restricts data transfers to countries outside the UK to ensure that the level of data protection afforded to individuals by the UK GDPR is not undermined. You transfer Personal Data originating in one country across borders when you transmit, send, view or access that data in or to a different country.
    14.2 You may only transfer Personal Data outside the UK if one of the following conditions applies:
    (a) the UK has issued regulations confirming that the country to which we transfer the Personal Data ensures an adequate level of protection for the Data Subject’s rights and freedoms;
    (b) appropriate safeguards are in place such as binding corporate rules, standard contractual clauses approved for use in the UK, an approved code of conduct or a certification mechanism;
    (c) the Data Subject has provided Explicit Consent to the proposed transfer after being informed of any potential risks; or
    (d) the transfer is necessary for one of the other reasons set out in the UK GDPR including:
    (i) the performance of a contract between us and the Data Subject;
    (ii) reasons of public interest;
    (iii) to establish, exercise or defend legal claims;
    (iv) to protect the vital interests of the Data Subject where the Data Subject is physically or legally incapable of giving Consent; and
    (v) in some limited cases, for Chamber’s legitimate interest.
15. Data Subject’s rights and requests
    15.1 A Data Subject has rights when it comes to how Chamber handles their Personal Data. These include rights to:
    (a) withdraw Consent to Processing at any time;
    (b) receive certain information about the Controller’s Processing activities;
    (c) request access to their Personal Data that Chamber holds;
    (d) prevent Chamber’s use of their Personal Data for direct marketing purposes;
    (e) ask Chamber to erase Personal Data if it is no longer necessary in relation to the purposes for which it was collected or Processed or to rectify inaccurate data or to complete incomplete data;
    (f) restrict Processing in specific circumstances;
    (g) challenge Processing which has been justified on the basis of Chamber’s legitimate interests or in the public interest;
    (h) request a copy of an agreement under which Personal Data is transferred outside of the UK;
    (i) object to decisions based solely on Automated Processing, including profiling (ADM);
    (j) prevent Processing that is likely to cause damage or distress to the Data Subject or anyone else;
    (k) be notified of a Personal Data Breach which is likely to result in high risk to their rights and freedoms;
    (l) make a complaint to the supervisory authority; and
    (m) in limited circumstances, receive or ask for their Personal Data to be transferred to a third party in a structured, commonly used and machine-readable format.
    15.2 You must verify the identity of an individual requesting data under any of the rights listed above (do not allow third parties to persuade you into disclosing Personal Data without proper authorisation).
    15.3 You must immediately forward any Data Subject request you receive to the DPO.
16. Accountability
    16.1 The Controller must implement appropriate technical and organisational measures in an effective manner to ensure compliance with data protection principles. The Controller is responsible for, and must be able to demonstrate, compliance with the data protection principles.
    16.2 The Chamber must have adequate resources and controls in place to ensure and to document UK GDPR compliance including:
    (a) appointing a suitably qualified DPO;
    (b) implementing Privacy by Design when Processing Personal Data and completing DPIAs where Processing presents a high risk to rights and freedoms of Data Subjects;
    (c) integrating data protection into internal documents including this Data Protection Policy, Privacy Notices or other related policies and guidelines;
    (d) regularly training Chamber Personnel on the UK GDPR, this Data Protection Policy, , and data protection matters including, for example, a Data Subject’s rights, Consent, legal basis, DPIA and Personal Data Breaches. The Chamber must maintain a record of training attendance by Chamber Personnel; and
    (e) regularly testing the privacy measures implemented and conducting periodic reviews and audits to assess compliance, including using results of testing to demonstrate compliance improvement effort.
17. Record keeping
    17.1 The UK GDPR requires Chamber to keep full and accurate records of all data Processing activities.
    17.2 You must keep and maintain accurate corporate records reflecting Chamber’s Processing including records of Data Subjects’ Consents and procedures for obtaining Consents.
    17.3 These records should include, at a minimum:
    (a) the name and contact details of the Controller and the DPO; and
    (b) clear descriptions of:
    (i) the Personal Data types;
    (ii) the Data Subject types;
    (iii) the Processing activities;
    (iv) the Processing purposes;
    (v) the third-party recipients of the Personal Data;
    (vi) the Personal Data storage locations;
    (vii) the Personal Data transfers;
    (viii) the Personal Data’s retention period; and
    (ix) the security measures in place.
    17.4 To create the records, data maps should be created which should include the detail set out above together with appropriate data flows.
18. Training and audit
    18.1 Chamber is required to ensure all Chamber Personnel have undergone adequate training to enable them to comply with data privacy laws.
    18.2 You must undergo all mandatory data privacy-related training.
    18.3 You must regularly review all the systems and processes under your control to ensure they comply with this Data Protection Policy and check that adequate governance controls and resources are in place to ensure proper use and protection of Personal Data.
19. Privacy by Design and Data Protection Impact Assessment (DPIA)
    19.1 Chamber is required to implement Privacy by Design measures when Processing Personal Data by implementing appropriate technical and organisational measures (like Pseudonymisation) in an effective manner, to ensure compliance with data privacy principles.
    19.2 You must assess what Privacy by Design measures can be implemented on all programmes, systems or processes that Process Personal Data by taking into account the following:
    (a) The state of the art.
    (b) The cost of implementation.
    (c) The nature, scope, context and purposes of Processing.
    (d) The risks of varying likelihood and severity for rights and freedoms of the Data Subject posed by the Processing.
    19.3 The Controller must also conduct a DPIA in respect to high-risk Processing.
    19.4 You should conduct a DPIA (and discuss your findings with the DPO) when implementing major system or business change programs involving the Processing of Personal Data including:
    (a) Use of new technologies (programs, systems or processes), or changing technologies (programs, systems or processes).
    (b) Automated Processing including profiling and ADM.
    (c) Large-scale Processing of Special Categories of Personal Data or Criminal Convictions Data.
    (d) Large-scale, systematic monitoring of a publicly accessible area.
    19.5 A DPIA must include:
    (a) A description of the Processing, its purposes and the Controller’s legitimate interests if appropriate.
    (b) An assessment of the necessity and proportionality of the Processing in relation to its purpose.
    (c) An assessment of the risk to individuals.
    (d) The risk mitigation measures in place and demonstration of compliance.
20. Automated Processing (including profiling) and Automated Decision-Making
    20.1 Generally, ADM is prohibited when a decision has a legal or similar significant effect on an individual unless:
    (a) a Data Subject has Explicitly Consented;
    (b) the Processing is authorised by law; or
    (c) the Processing is necessary for the performance of or entering into a contract.
    20.2 If certain types of Special Categories of Personal Data or Criminal Convictions Data are being processed, then grounds (b) or (c) will not be allowed. However, the Special Categories of Personal Data and Criminal Convictions Data can be Processed where it is necessary (unless less intrusive means can be used) for substantial public interest like fraud prevention.
    20.3 If a decision is to be based solely on Automated Processing (including profiling), then the Data Subject must be informed when you first communicate with them of their right to object. This right must be explicitly brought to their attention and presented clearly and separately from other information. Further, suitable measures must be put in place to safeguard the Data Subject’s rights and freedoms and legitimate interests.
    20.4 Chamber must also inform the Data Subject of the logic involved in the decision making or profiling, the significance and the envisaged consequences, and give the Data Subject the right to request human intervention, express their point of view or challenge the decision.
    20.5 A DPIA must be carried out before any Automated Processing (including profiling) or ADM activities are undertaken.
21. Direct marketing
    21.1 Chamber is are subject to certain rules and privacy laws when marketing to members and third parites.
    21.2 For example, a Data Subject’s prior consent is required for electronic direct marketing (for example, by email, text or automated calls). The limited exception for existing members known as “soft opt-in” allows an organisation to send marketing texts or emails if it:
    (a) Has obtained contact details in the course of a sale to that person.
    (b) Is marketing similar products or services.
    (c) Gave the person an opportunity to opt out of marketing when first collecting the details and in every subsequent message.
    21.3 The right to object to direct marketing must be explicitly offered to the Data Subject in an intelligible manner so that it is clearly distinguishable from other information.
    21.4 A Data Subject’s objection to direct marketing must be promptly honoured. If a member opts out at any time, their details should be suppressed as soon as possible. Suppression involves retaining just enough information to ensure that marketing preferences are respected in the future.
22. Sharing Personal Data
    22.1 Generally, Chamber is not allowed to share Personal Data with third parties unless certain safeguards and contractual arrangements have been put in place.
    22.2 You may only share the Personal Data Chamber holds with another employee, agent or representative of Chamber’s group if the recipient has a job-related need to know the information and the transfer complies with any applicable cross-border transfer restrictions.
    22.3 You may only share the Personal Data Chamber holds with third parties, such as service providers, if:
    (a) they have a need to know the information for the purposes of providing the contracted services;
    (b) sharing the Personal Data complies with the Privacy Notice provided to the Data Subject and, if required, the Data Subject’s Consent has been obtained;
    (c) the third party has agreed to comply with the required data security standards, policies and procedures, and put adequate security measures in place;
    (d) the transfer complies with any applicable cross-border transfer restrictions; and
    (e) a fully executed written contract that contains UK GDPR-approved third party clauses has been obtained.
23. Changes to this Data Protection Policy
    23.1 We keep this Data Protection Policy under regular review
    23.2 This Data Protection Policy does not override any applicable national data privacy laws and regulations in countries where the Chamber operates.
24. Acknowledgement of receipt and review
    I, [EMPLOYEE NAME], acknowledge that on [DATE], I received and read a copy of Chamber’s Data Protection Policy, dated [EDITION DATE]] and understand that I am responsible for knowing and abiding by its terms. I understand that this Data Protection Policy does not set terms or conditions of employment or form part of an employment contract.
    Signed ……………………………………………………….
    Printed name ……………………………………………….
    Date ………………………………………………………….

Membership Terms and Conditions

How Members contract with Londonderry Chamber of Commerce.

Who we are and how to contact us

Londonderrychamber.co.uk is a site operated by Londonderry Chamber of Commerce (“Chamber”).

Chamber is a not-for-profit membership organisation which works to create the best environment for business and economic growth for members (“Members” or “You”) in the North West of Northern Ireland.

Membership of Chamber is subject to the provisions of the Memorandum and Articles of Association of Chamber (“the Articles”) (available on request or from Companies House) and in the event of a conflict between these terms and conditions and the Articles, the Articles shall prevail. Members agreed to be bound by the Articles and such other by-laws of Chamber as are in force from time to time.

Our Membership Terms

Any business either public or private, or individuals in a business environment, may apply for Membership, the terms of which are governed in detail by the Articles.  In particular, please note the following Articles:

9.         The Chamber shall admit to Membership an individual or organisation who or which is in business or is engaged or interested in commerce, and who or which:

(a)       applies to the Chamber using the application process approved by the Directors which shall include the payment on application of the relevant annual subscription; and

(b)       is approved by the Directors.

11.       The Directors may in their absolute discretion decline to accept any application for Membership and need not give reasons for doing so.  If an application is refused by the Directors, any subscription fee already paid by the applicant shall be returned.

16.      The annual subscription to the Chamber shall be at such rates as may from time to time be fixed by the Board and shall become due and payable in advance on such date or dates as the Board may from time to time determine. For the purpose of fixing the annual subscriptions the Board may by By-law or otherwise from time to time divide Members into categories and fix different rates of subscription for different categories.

19.      A Member may terminate Membership by giving notice in writing at least three months before the day when their subscription shall next be due. If no such notice is received the Member shall be liable for the subscription for the ensuing year which shall be a debt due to and legally recoverable by the Chamber.

20.      Unless the Board shall suspend the operation of this Article from time to time for a period either generally or in any specific case or cases a Member shall automatically cease to be a Member:

(a)       if being a company an order shall be made, or resolution passed for winding up otherwise than for the purpose of reconstruction;

(b)       if being an individual is adjudicated bankrupt;

(c)       if being an individual he or she is or may be suffering from mental disorder and either –

(i)        he or she is admitted to hospital in pursuance of an application for admission for treatment under the Mental Health (Northern Ireland) Order 1986; or

(ii)        an order is made by a court having jurisdiction (whether in the United Kingdom or elsewhere) in matters concerning mental disorder for his or her detention or for the appointment of a receiver, curator bonis or other person to exercise powers with respect to his or her property or affairs; or

(d)       if failing to pay the prescribed subscription within six months of the due date.

22.      Members shall be entitled to vote at meetings of the Chamber in accordance with the subsequent provisions of these Articles.

Where a business that forms part of a group of businesses successfully applies for Membership, this does not entitle any parent or subsidiary of the business, or other subsidiary of any such parent to become a Member. Each business within such a group shall be required to apply separately for Membership.

Membership Fees

Members must agree to pay an annual payment (Annual Subscription) to the Chamber, the sum of which is set by the Chamber from time to time.

Members must agree to make a payment which is equal to the Annual Subscription on the date that an application is made to become a member of Chamber and annually thereafter.

Membership fees correspond to the number of employees in the member company. The Chamber reserves the right to cancel or amend a membership if these details provided to the Chamber are deliberately misleading.

Events/Activities

All events must be booked and paid for in advance.

Cancellations may be communicated by telephone or in person but must be confirmed in writing. Failure to cancel in writing could result in 100% of the charge being incurred.

Cancellations less than 3 days before the event/activity will be charged at the full rate.

Cancellations less than 7 but more than 3 days before the event/activity will incur 50% charge.

Cancellations up to 7 days prior to the event/activity will incur no charge. (This is not applicable to events such as the Annual Dinner or lunch events, see below)

Dinner/Lunch Events

Cancellations less than 14 days before the dinner/lunch event will be charged at the full rate.

Cancellations less than 28 days but more than 14 days before the dinner/lunch event will incur a 50% charge.

Cancellations up to 28 days before the dinner/lunch event will incur no charge.

By being a Member, you grant the event organisers full rights to use the images resulting from event photography and / or video filming, and any reproductions or adaptations of the images. This might include (but is not limited to), the right to use them in their printed and online publicity, social media, press releases and Chamber publications.

Rules about WhatsApp group for Members

The purpose of this group is to enable Members to be in direct contact and create a sense of community.  To share ideas, plans and success stories, building strong business connections that build a successful North West. 

The following house rules are designed to ensure the group chat is as effective as possible:

• Messages should be kept to business hours.
• If messages can be exchanged between Members outside of the chat, this should be done to minimise the volume of messages exchanged inside the chat, which can cause some Members to mute the chat.
• The sharing of offers for Members to avail of is encouraged. 
• Direct requests for donations are discouraged.  

Our Purchasing Policy

Chamber’s purchasing policy aims to support our Member organisations on a preferential basis where possible. If there is no alternative but to engage with vendors outside of our membership suitability is measured against identified criteria in each purchasing decision, with local suppliers prioritised.

The Chamber Executive team consists of four team members: the CEO, the Business Development Executive, the Marketing & Events Coordinator, and the Accounts Administrator. All team members have a purchasing role within their own remit, with final approval given by the CEO in all situations.

Multiple quotes are requested where possible to ensure suitability for purpose and value for money.

Invoices are raised by the Accounts Administrator, including bank details and payment terms and options.

Third Parties

No rights are conferred on any person who is not a party to these terms and conditions.

Disclaimer

Chamber gives you no warranty or assurance about any recommendations or referrals we make in respect of third parties and the services they supply. You should satisfy yourself as to the suitability of any such third parties and the services they supply for your purposes. All implied warranties and conditions are excluded, to the maximum extent permitted by law. Chamber only provides you with such recommendations and referrals on the basis that all representations, warranties, conditions and other terms are excluded to the maximum extent permitted law (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to any referral or recommendation).

Errors and Omissions Excepted

Every care is taken to ensure that all information on Chamber publications including the website, and e-newsletter is correct. However, there may still be errors and we apologise for any inconvenience that this may cause. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification.

Complaints

Should you have any complaint about your Membership, you should contact the CEO in the first instance and the matter shall be investigated through the Chamber’s complaints process.

Assignment

Rights or obligations under these terms and conditions of Membership shall not be assigned without Chamber’s prior written consent. Chamber shall have the right to assign or otherwise delegate any of their rights under these terms and conditions of Membership upon notification to the Member. Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by Northern Irish law. You and we both agree that the courts of Northern Ireland will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Northern Irish law. We both agree to the exclusive jurisdiction of the courts of Northern Ireland.

Privacy Policy

Introduction

Welcome to the privacy policy of the Londonderry Chamber of Commerce (hereafter referred to as “Chamber”).

Chamber respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are
   Purpose of this privacy policy
   This privacy policy aims to give you information on how Chamber collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our events, or purchase a product or service etc..
   This website is not intended for children, and we do not knowingly collect data relating to children.
   It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
   Controller
   Chamber is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
   Contact details
   If you have any questions about this privacy policy or our privacy practices, please contact Chamber’s office using the following email address: info@londonderrychamber.co.uk.
   You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
   Changes to the privacy policy and your duty to inform us of changes
   We keep our privacy policy under regular review.
   It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
   Third-party links
   This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
   Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
   We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
   • Identity Data includes first name, maiden name, last name, username or similar identifier, title, and gender.
   • Contact Data includes billing address, delivery address, email address and telephone numbers.
   • Financial Data includes bank account and payment card details but note that this information is not stored.
   • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
   • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
   • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
   • Usage Data includes information about how you use our website, products and services.
   • Marketing and Communications Data includes your preferences in receiving marketing from us.
   We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
   We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
   If you fail to provide personal data
   Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
   We use different methods to collect data from and about you including through:
   • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
   • apply for our services;
   • create an account on our website;
   • subscribe to our service or publications;
   • request marketing to be sent to you;
   • enter a competition, promotion or survey; or
   • give us feedback or contact us.
   • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.
   • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources. We work closely with other organisations, such as business partners, sub-contractors, analytics providers, search information providers, and we may receive information about you from them. For example, we could gain access to your business contact details via recognised business data providers who collate information from sources including publicly available information such as Companies House. We may also be given your contact details by our primary contact at your organisation, if they think that you would benefit from getting involved with the Chamber or benefit from engaging in our activities.
   The categories of information we receive from these sources may include your name, address, , e-mail address and phone number, financial and debit card information, personal identification documents, data relating to access or dietary requirements and political opinion.
4. We may also collect information about you from publicly available sources, such as media reports, in order to better understand the people who, we interact with. This may include information relating to your political or policy opinions. How we use your personal data
   We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
   • Where we need to perform the contract we are about to enter into or have entered into with you.
   • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
   • Where we need to comply with a legal obligation.
   Generally, we do not rely on consent as a legal basis for processing your personal data.
   Purposes for which we will use your personal data
   We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
   Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
   Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
   To register you or your employer as a new member or customer (a) Identity
   (b) Contact Performance of a contract with you or your employer
   To process and deliver our services including:
   (a) Manage payments, fees and charges
   (b) Collect and recover money owed to us (a) Identity
   (b) Contact
   (c) Financial
   (d) Transaction
   (e) Marketing and Communications (a) Performance of a contract with you or your employer
   (b) Necessary for our legitimate interests (to recover debts due to us)
   To manage our relationship with you or your employer which will include:
   (a) Notifying you or your employer about changes to our terms or privacy policy
   (b) Asking you to leave a review or take a survey (a) Identity
   (b) Contact
   (c) Profile
   (d) Marketing and Communications (a) Performance of a contract with you or your employer
   (b) Necessary to comply with a legal obligation
   (c) Necessary for our legitimate interests (to keep our records updated and to study how members or customer use our products/services)
   To enable you to complete a survey (a) Identity
   (b) Contact
   (c) Profile
   (d) Usage
   (e) Marketing and Communications Necessary for our legitimate interests (to study how members or customers use our products/services, to develop them and grow our business)
   To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
   (b) Contact
   (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
   (b) Necessary to comply with a legal obligation
   To deliver relevant website content and advertisements to you or your employer and measure or understand the effectiveness of the advertising we serve to you or your employer (a) Identity
   (b) Contact
   (c) Profile
   (d) Usage
   (e) Marketing and Communications
   (f) Technical Necessary for our legitimate interests (to study how members or customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
   To use data analytics to improve our website, products/services, marketing, member or customer relationships and experiences (a) Technical
   (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
   To make suggestions and recommendations to you or your employer about goods or services that may be of interest to you or your employer (a) Identity
   (b) Contact
   (c) Technical
   (d) Usage
   (e) Profile
   (f) Marketing and Communications Necessary for our legitimate interests (to develop our products/services and grow our business)
   Marketing
   We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
   Promotional offers from us
   We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you or your employer may want or need, or what may be of interest to you or your employer. This is how we decide which services and offers may be relevant for you or your employer (we call this marketing).
   You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
   Opting out
   You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences.
   Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase.
   Cookies
   You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information, please see our Cookie Policy.
   Change of purpose
   We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
   Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
   We may share your personal data with the parties set out below for the purposes set out in the table above.
   • Internal Third Parties as set out in the Glossary.
   • External Third Parties as set out in the Glossary.
   • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
   We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
   Some of our external third parties are based in the Republic of Ireland so their processing of your personal data will involve a transfer of data outside the UK.
   Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7. Data security
   We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
   We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
   How long will you use my personal data for?
   We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
   To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
   In some circumstances you can ask us to delete your data: see your legal rights below for further information.
   In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
   Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
   • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
   • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary
    LAWFUL BASIS
    Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
    Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
    THIRD PARTIES
    External Third Parties
    • Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
    • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
    • Event venues, attendees, speakers, sponsors and organisers contracted by the Chamber.