CRASH Services is celebrating more than six years of operating a four‑day working week, reaffirming its commitment to employee wellbeing, productivity, and exceptional customer care. As one of the first employers in Northern Ireland to introduce this model with no reduction in pay, the company continues to lead the way in progressive workplace practices.

Since January 2020, all CRASH employees work 28 hours per week, reduced from 35 hours, all while maintaining full pay. The change has delivered significant benefits, including improved work‑life balance, higher staff morale, and consistently strong performance across customer service to motorists across Northern Ireland.

A Workplace Model That Works

Operations & HR Director Michelle Murphy said: “Our team supports customers during challenging and often stressful situations following an accident. Ensuring a healthy work‑life balance enables our people to perform at their best, giving care and compassion to all our customers. When we introduced the four‑day week after a two-year planning project starting in 2018, there was palpable excitement across the business. Six years on, the results speak for themselves.”

Now in its 30th year in business, CRASH has always prioritised a positive workplace culture and strong employee benefits. The move to a four‑day week was driven not by cost‑cutting, but by a genuine investment in people. In a recent staff survey, 94% of employees reported that the change has helped them achieve a strong work‑life balance.

Michelle added: “Our research showed that time spent with family, friends, and on personal wellbeing is incredibly valuable to our team. The foundations we’ve built have allowed us to continue moving forward while delivering exceptional service to our customers.”

Strengthening Brand and Customer Trust

Marketing Director Paula Mahoney said: “From a marketing perspective, the four‑day week has become a powerful reflection of our core values. It demonstrates that we put people first, both our customers and our team. Our customer feedback reinforces this, with 99% of clients saying they would recommend CRASH to a friend or family member and 98% of employees recommending CRASH as a great place to work. That level of trust speaks volumes about the service we provide and the dedication of our people. Reduced hours has helped to strengthen our culture and our service, and we believe this model will continue to grow in popularity. We’re proud to have led the way and to share our results with others.”